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Problem Solving

problem solving techniques
AUTHOR: Fernando Perez

 2 three-hour sessions on a one-to-one online training with an instructor over the phone

(no additional charges apply in the USA and more than sixty countries).

WHO SHOULD ATTEND:   Technical and Operations Staff

This Problem Solving distance learning course will teach a systematic approach to develop problem solving skills. It shows you how to organize and analyze information related to a problem, develop and verify diagnostic theories, and generate effective solutions. These problem solving techniques are fully compatible with the 8D Problem Solving approach and meets the requirements of ISO/TS 16949:2002.

root cause analysis Introductions and team formation
  Problem solving skills are based on a multidisciplinary approach. Group problem solving is usually conducted by personnel from functional areas related with the scope of the problem.
problem solving skills Problem statement
  The problem statement objective is to organize the information that justifies the root cause analysis. During this stage the technical terminology plays a key role to ensure that all members of the problem solving team receive the same message.
problem solving activities Diagnosis or root cause analysis
  This is the analytical problem solving stage. The root cause analysis task uncovers the root cause, not the precipitating or remote cause. In the cause-effect chain, we define precipitating causes as the causes usually closer to the effect and remote causes as the causes remotely responsible for the effect.
problem solving strategies Verification
  The verification activity takes place before we invest valuable resources in the solution generation. The verification tools ensure that we provide an objective, immediate, qualified, and timely confirmation that we have identified the root cause (s). Minitab or Excel will be used in class.
group problem solving Solution generation
  This is the creative phase to develop several possible solutions. It is also a preventive task that contributes to avoid new problems. Once the best solution is selected, we will look at the system and thoroughly review its application to other processes. Mistake-proof solutions are preferred.
analytical problem solving Validation and Problem Solving Strategies
  We will examine the results of the implementation to validate that the customer, technical, process, and product requirements are satisfactorily met.
Recognize problem solving fundamentals and be able to:
       a) Identify roles and responsibilties of problem solving teams
       b) Define the problem statement, scope and nature
       c) Identify problems that require a problem solving team
Recognize the basic steps of the systematic problem solving model and be able to:
       a) Identify and explain the team forming steps
       b) Identify and explain the decision-making steps
       c) Identify and explain the problem solving steps
Recognize basic problem solving tools and team collaboration techniques and be able to:
       a) Identify and interpret the seven basic quality tools.
       b) Contribute to the team problem solving process
       c) Verify the effectiveness of the corrective and preventive actions
8D problem solving Systematic Problem Solving Techniques Workbook
Systematic Problem Solving Notes
ActivStats for Minitab (optional)
PC  for each student
Excel or Minitab
free software Lecture, teams, case studies, hands-on approach and instructor-led

To enroll in the SYSTEMATIC PROBLEM SOLVING workshop click here

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